CCTV Solution Provider (Installers and Maintenance company)
A Company with more than 300 installations under their belt, now face a grave maintenance problem pertaining to their existing installations.
The installer gets on an average 15-20 calls pertaining to maintenance everyday. The installer sends his engineer to the site to check the problem, after inspection the engineer needs to sometimes go back to site to get proper equipment or replacements.
Moreover the installer has no idea about his existing DVR setup’s.
Solution :
RHMS allows Installer’s to create DVR Groups and assign the same to site manager’s, engineer and the clients. When the CCTV faults are detected our system immediately notifies and alerts all of them.
The CCTV in each site proactively monitors for faults and operational issues 24/7. When issues are detected using cmonitor, an engineer can be dispatched to the site to immediately rectify the issue. At the same time all concerned personnel will be notified of the same. Infact the rectification of the issue will also be notified to all personnel.
The Installer can now target the DVR with faults directly, knowing exactly what the issue is before they leave for the visit, saving time, money, and fuel.
Result :
The Installer and Client are now fully aware of the status of their CCTV estate, and when faults are detected, they are fixed quickly and efficiently.
This has decreased system downtime, and gives the client the reassurance that their CCTV systems are operating when they are needed most.
More importantly the Installer can not only fulfill his Terms but can even promise better service to their clients increasing his productivity, sales and profits.